Frequently Asked Questions
-
Yes, absolutely. Lab-grown diamonds are optically, chemically, and physically identical to mined diamonds. They are made of 100% pure carbon and possess the exact same fire, brilliance, and hardness (10 on the Mohs scale). The only difference is their origin—grown in a controlled laboratory that replicates the earth’s natural heat and pressure, making them a more sustainable and conscious luxury choice.
-
Yes. Because lab-grown diamonds are thermally and electrically identical to mined diamonds, they will pass any standard diamond tester exactly the same way a mined diamond does.
-
We craft our rings exclusively using premium 14K solid gold (available in yellow gold and white gold). 14K gold strikes the absolute perfect luxury balance for everyday fine jewelry: it provides a rich, stunning color while offering superior durability and scratch-resistance compared to 18K or 24K gold, ensuring your ring safely holds its stones for a lifetime.
-
Yes. Every single central diamond featured in a Poem ring is independently graded and comes with an official, physical grading certificate.ription
-
All of our primary diamonds are certified by the International Gemological Institute (IGI), the world’s most trusted and widely recognized authority for grading lab-grown gemstones. Your IGI certificate details the precise grading of your diamond’s 4Cs: Cut, Clarity, Color, and Carat Weight.
-
Yes. For your absolute peace of mind and security, each diamond features a microscopic laser inscription on its girdle matching the unique report number on your physical IGI certificate. This inscription is invisible to the naked eye but can easily be verified under a jeweler’s loupe.
-
Yes. Every Poem piece is proudly made to order. On each product page, you have the freedom to select your preferred diamond carat weight/stone size, your precious metal type (14K Yellow or White Gold), and your exact ring size. Our master artisans will then hand-craft that specific combination uniquely for you.
-
Because we refuse to rush perfection and hand-craft every piece to order, our production and handling time takes 10–15 business days. Once your piece passes our rigorous final quality inspection, secure transit takes an additional 1–2 weeks. We highly recommend placing your order at least 4 to 5 weeks ahead of your planned proposal date.
-
Extremely. Every Poem shipment is fully insured by us during transit and is sent via premium couriers (like FedEx, UPS, or DHL) in discreet packaging so the surprise isn't ruined. Furthermore, an adult signature is strictly required upon delivery; the courier will never leave your high-value package unattended on a doorstep.
-
Yes! If you are worried about your partner intercepting the package at home, please reach out to our team at emily@poemdiamonds.com immediately after placing your order. We can easily arrange to have your shipment held securely at a local FedEx or UPS courier facility so you can pick it up privately at your convenience.

