The Poem Promise: Our One-Year Warranty

At Poem, we craft our jewelry to the highest standards of quality and brilliance. We stand behind every piece we create, which is why your purchase is protected by our comprehensive One-Year Manufacturing Warranty.

What is Covered

This warranty covers any manufacturing defects in materials or craftsmanship. If you notice an issue with your jewelry within one year of delivery, our master jewelers will inspect and repair the piece free of charge.

Please note that our warranty does not cover normal wear and tear (such as surface scratches), accidental damage, resizing by outside jewelers, or product misuse. To maintain the lasting beauty of your piece, we recommend following the care guidelines provided with your order.

How to Initiate a Care Request

To make a claim, please contact our support team at emily@poemdiamonds.com.

To help us resolve this as quickly as possible, please include:

• Your original order number

• A brief description of the issue

• A few clear photos or a short video of the piece

Once received, our team will review your request within 5 business days and guide you through the secure shipping process. Your trust means everything to us, and we are committed to ensuring your Poem jewelry remains as flawless as the day you received it.